Simplifying Workforce Management for NDIS & Care Providers.
Transforming employee retention and engagement through innovative RaaS services.
Mission Statement
We simplify workforce management for care-focused industries by combining smart tech, human connection, and operational excellence — so providers can focus on what matters most: people.
Vision Statement
To become Australia’s most trusted workforce partner in care industries — where every shift is filled, every person feels valued, and every provider is empowered to grow.
About us
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SME Workforce Management exists to simplify workforce operations for care-based organisations, service providers, and external staffing agencies across the community service sector.
We combine smart systems, real human support, and deep sector insight to make staffing simple, compliant, and stress-free.
We believe that staffing shouldn’t feel like crisis management. From NDIS providers to Out of Home Care agencies, our platform and service model were built to handle the complexity — so you can focus on delivering quality care.
We combine smart systems, real human support, and deep sector insight to make staffing simple, compliant, and stress-free.
We believe that staffing shouldn’t feel like crisis management. From NDIS providers to Out of Home Care agencies, our platform and service model were built to handle the complexity — so you can focus on delivering quality care.
People First
Whether it’s your frontline staff, admin team, or participants — we’re here to support the people who care.
Innovation
We leverage tech where it matters: AI-driven rostering, automation, and smart compliance reminders.
Accountability
If something goes wrong, we don’t deflect — we fix it.
Simplicity
No messy spreadsheets or clunky tools. Just clear rosters, fast changes, and full visibility.
Integrity
We don’t cut corners. Compliance, privacy, and fairness are built into every process.
Our services
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Rostering as a Service (RaaS)
Full-service, tech-powered shift scheduling with real humans behind the scenes. • AI-assisted shift coverage • Live rostering dashboards • Urgent & last-minute fill-in support • 24/7 visibility for providers • After-Hours managed (after-hours/weekends/public holidays)
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Workforce/Agency Compliance
We keep your workforce and external Agency engagement compliant — so you stay audit-ready at all times. • Qualification & police check tracking • Document expiry reminders • Role-based compliance alerts • Onboarding management • Employee registrar management
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Strategic Workforce Consulting
Custom guidance to scale your care organisation. • Staffing model design • Forecasting & surge support • Workforce structure reviews • Retention strategy & risk mapping
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Integrated HR & Payroll Coordination
All-in-One streamlined ecosystem. • Xero, MYOB, or KeyPay integration • Award interpretation • Timesheet validation • Pay run reconciliation reports • Leave & unavailability management • Back-fill coordination • External Agency management
Why SME Workforce Management
“After over a decade working in staffing industry from frontline through to Executive Management, I recognised a pattern — incredible providers were being held back by poor systems, manual rostering, and constant last-minute chaos. I experienced it firsthand running a very successful care-focused staffing agency across the spectrum including Child Protection, NDIS and Mental Health facilities, and I knew there had to be a better way.”
“That’s why I built SME Workforce Management — to create a core solution that actually works. One that leverages AI, real-time support, and compliance automation — so providers can stop firefighting and start focusing on what really matters: delivering optimum care to their clientelle without the stresses of the operational functions that adds to burnout and business growth capping.”
— Simi Lavulavu, Founder (Principal Visionary)
“That’s why I built SME Workforce Management — to create a core solution that actually works. One that leverages AI, real-time support, and compliance automation — so providers can stop firefighting and start focusing on what really matters: delivering optimum care to their clientelle without the stresses of the operational functions that adds to burnout and business growth capping.”
— Simi Lavulavu, Founder (Principal Visionary)
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