Simplifying Workforce Management for the Care Sector
Empowering NDIS Providers, Youth Services, and Care Agencies to operate stress-free with smart, scalable staffing systems.
About Us
Get to know more about us
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Our goal
Our goal is to simplify workforce management for care-based organisations by combining smart technology with real human support.We’re here to reduce admin fatigue, eliminate rostering chaos, and empower teams to focus on what really matters — delivering care.
Through innovation, strategy, and lived experience, we’re building the operational backbone for NDIS, Mental Health, and OoHC providers across Australia.
Through innovation, strategy, and lived experience, we’re building the operational backbone for NDIS, Mental Health, and OoHC providers across Australia.
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Our values
- Our values guide every decision we make and every service we deliver:
- Simplicity – We make complex staffing feel easy
- Integrity – We do what’s right, not just what’s easy
- Adaptability – We evolve with our clients’ needs
- Trust – We show up, follow through, and support
- Impact – Every service exists to create real change
- We stand by simplicity, trust, and impact.
- These values keep us aligned to our mission — and the people behind every roster.
My story
Turning proven agency success into sector-wide support
After years of navigating the challenges within the OoHC sector, I took things a step further — building and scaling one of Victoria’s most in-demand staffing agencies for community services.
That agency became the preferred partner for multiple high-value organisations, delivering reliable, compliant, and quality staffing across NDIS, Mental Health, and Youth Residential services — consistently, year after year.
But through that journey, I saw the other side of the puzzle — providers struggling to manage agency staff, juggle compliance, and track costs while still trying to meet client needs.
That’s why I launched SME Workforce Management — to give providers the systems and support I knew they needed, because I had lived both sides: • The provider trying to keep up. • And the agency delivering the goods.
Now, we’re helping organisations regain control, reduce reliance, and elevate their workforce strategy — without the chaos.
That agency became the preferred partner for multiple high-value organisations, delivering reliable, compliant, and quality staffing across NDIS, Mental Health, and Youth Residential services — consistently, year after year.
But through that journey, I saw the other side of the puzzle — providers struggling to manage agency staff, juggle compliance, and track costs while still trying to meet client needs.
That’s why I launched SME Workforce Management — to give providers the systems and support I knew they needed, because I had lived both sides: • The provider trying to keep up. • And the agency delivering the goods.
Now, we’re helping organisations regain control, reduce reliance, and elevate their workforce strategy — without the chaos.
Our values
Guiding principles that define how we serve, lead, and innovate.
Client-centric excellence
- We place our clients at the heart of every decision. By deeply understanding their needs, we deliver tailored, outcome-driven solutions that create operational relief and measurable value.
Innovation as a Driver
- We don’t just adopt technology — we harness it to reshape how workforce management operates. From AI-driven rostering to real-time data insights, innovation keeps us ahead of tomorrow’s problems.
Integrity in action
- We operate with transparency, consistency, and honesty — even when no one is watching. Our word is our bond, and our accountability builds trust with every provider, agency, and partner.
Collaborative synergy
- We believe success is built in partnership. Whether with frontline staff, care teams, or exec leaders, we bring people together to co-design smarter, more sustainable workforce systems.
Simplicity With Impact
- We believe success is built in partnership. Whether with frontline staff, care teams, or exec leaders, we bring people together to co-design smarter, more sustainable workforce systems.