Services
Our Core Services
At SME Workforce Management, we simplify complex staffing operations so you can focus on delivering care — not chasing rosters or paperwork. Explore our end-to-end solutions:
Rostering as a Service (RaaS)
24/7 shift scheduling, confirmation, and fill-ins – fully managed.→ Real humans coordinating your roster, day and night. | Compliance Tracking & Management
Live tracking of WWCC, First Aid, Certs & staff compliance.→ Stay audit-ready and avoid costly disruptions. |
Payroll & Accounts Integration
Connect rosters to payroll & invoicing – fast, compliant, accurate.→ No more manual exports or award mistakes. | Workforce Planning
Structure your staffing model for sustainability and scale.
→ Smarter forecasting. Less chaos. Better retention. |
Consulting & Advisory
Hands-on systems and leadership support, not just advice.
→ We help build your backend — and your confidence. | Optimisation & Reporting
Dashboards & insights to track performance, costs, and gaps.
→ Know what’s working and fix what isn’t — fast. |
✅ Rostering as a Service (RaaS)
24/7 coverage. Real humans. No more last-minute chaos.
Staffing in the care sector isn’t just hard — it’s relentless. Every missed call, double booking, or no-show puts pressure on your team, your participants, and your reputation. Most providers rely on one stressed-out admin juggling spreadsheets, late-night messages, and back-to-back calls to keep shifts covered.
We’re here to take that entire pressure off your plate.
SME’s Rostering as a Service (RaaS) gives you a fully managed rostering solution — with real coordinators working 24/7 to ensure your shifts are confirmed, filled, and running smoothly. Whether it’s planned schedules, last-minute changes, or emergency fill-ins, we’ve got you covered in real time.
You no longer need to train internal admin teams, rely on casuals to understand complex client needs, or be on call after hours. We become your workforce coordination partner — with the systems, structure, and experience to back it.
Staffing in the care sector isn’t just hard — it’s relentless. Every missed call, double booking, or no-show puts pressure on your team, your participants, and your reputation. Most providers rely on one stressed-out admin juggling spreadsheets, late-night messages, and back-to-back calls to keep shifts covered.
We’re here to take that entire pressure off your plate.
SME’s Rostering as a Service (RaaS) gives you a fully managed rostering solution — with real coordinators working 24/7 to ensure your shifts are confirmed, filled, and running smoothly. Whether it’s planned schedules, last-minute changes, or emergency fill-ins, we’ve got you covered in real time.
You no longer need to train internal admin teams, rely on casuals to understand complex client needs, or be on call after hours. We become your workforce coordination partner — with the systems, structure, and experience to back it.
🔍 What We Do:
- Build and manage your weekly/monthly staff roster-
- Handle all shift confirmations and staff communications- Respond to urgent call-outs or cancellations 24/7- Adjust rosters live as changes occur (leave, illness, switch-outs)
- Match the right staff to the right participants based on needs, skills, and preferences- Provide you with real-time access and visibility across all shifts and locations
Why It Matters:
- Frees your internal team from time-consuming rostering- Creates consistency — staff know what’s happening, and so do you- Builds trust with families & coordinators through reliable, clear communication- Reduces gaps in service that affect continuity and billing- Gives you peace of mind — even on weekends and public holidays
💡 Built for:
• NDIS & SIL Providers with 24/7 or complex shift structures • Youth Residential Care or OoHC Programs • Mental Health Support Services • Staffing Agencies coordinating external workers
Want to hand off rostering to experts who live and breathe coordination? Let us keep your workforce moving — day, night, weekends.
✅ Compliance Tracking & Management
Stay ahead of audits. Reduce admin load. Protect your business from costly risks.
In the care sector, compliance isn’t optional — it’s a non-stop responsibility. But let’s be real: most providers are still juggling spreadsheets, outdated PDFs, and last-minute panics trying to chase staff documents before audits or new bookings.
That’s where we step in.
SME Compliance Tracking & Management gives you full control and clarity across your workforce documentation. From WWCCs and Police Checks to First Aid and Certs, we make sure nothing gets missed — and no one works without the right approvals in place.
We proactively track staff compliance, alert you before anything expires, and store everything securely in one place. So when the auditors come knocking (and they will), you’re not scrambling — you’re ready.
This service isn’t just about meeting minimum standards. It’s about protecting your participants, your staff, and your business from disruption, risk, and reputational damage — while saving time, money, and energy in the process.
In the care sector, compliance isn’t optional — it’s a non-stop responsibility. But let’s be real: most providers are still juggling spreadsheets, outdated PDFs, and last-minute panics trying to chase staff documents before audits or new bookings.
That’s where we step in.
SME Compliance Tracking & Management gives you full control and clarity across your workforce documentation. From WWCCs and Police Checks to First Aid and Certs, we make sure nothing gets missed — and no one works without the right approvals in place.
We proactively track staff compliance, alert you before anything expires, and store everything securely in one place. So when the auditors come knocking (and they will), you’re not scrambling — you’re ready.
This service isn’t just about meeting minimum standards. It’s about protecting your participants, your staff, and your business from disruption, risk, and reputational damage — while saving time, money, and energy in the process.
🔍 What We Do:
- Track essential compliance documents like WWCC, Police Checks, NDIS Worker Screening, First Aid, COVID Vaccination, Certificates, etc.- Set up automatic alerts and renewal reminders (before it’s urgent)- Link expiry warnings directly to rostering so no one gets booked while non-compliant- Centralise everything in a secure dashboard — no more lost emails or missing files- Provide full visibility for internal audits, leadership, and external assessors
Why It Matters:
- Avoids penalties and costly service interruptions during audits- Improves onboarding speed — staff can be booked faster and more confidently- Cuts admin time spent chasing compliance (and makes it someone else’s problem — ours)- Builds a culture of quality and professionalism in your organisation- Positions you as a high-trust provider in the eyes of funders and support coordinators
💡 Built for:
• NDIS Providers (SIL, Core, Support Coordination) • Out of Home Care & Youth Residential Programs • Community Mental Health & Disability Services • Agencies managing 10+ casual or rotating staff
Need a system that keeps your compliance airtight — without the admin drain? Let us handle the tracking while you stay focused on people.
✅ Payroll & Accounts Integration
From roster to pay run — accurate, automated, and award-compliant.
Care-based organisations face one of the toughest payroll challenges out there. Multiple award conditions, irregular shift patterns, public holiday loadings, and short-notice changes can quickly turn payroll into a full-time nightmare. And one misstep? It could mean Fair Work breaches, unbillable hours, or upset staff.
SME Payroll & Accounts Integration connects your rostering, compliance, and payroll processes into one seamless flow — reducing admin, avoiding errors, and ensuring staff get paid accurately and on time.
No more manually exporting shift data. No more chasing hours or fixing backdated pay. We set up a system that calculates award rates correctly, syncs with Xero or your preferred platform, and keeps you audit-safe — without the stress.
Care-based organisations face one of the toughest payroll challenges out there. Multiple award conditions, irregular shift patterns, public holiday loadings, and short-notice changes can quickly turn payroll into a full-time nightmare. And one misstep? It could mean Fair Work breaches, unbillable hours, or upset staff.
SME Payroll & Accounts Integration connects your rostering, compliance, and payroll processes into one seamless flow — reducing admin, avoiding errors, and ensuring staff get paid accurately and on time.
No more manually exporting shift data. No more chasing hours or fixing backdated pay. We set up a system that calculates award rates correctly, syncs with Xero or your preferred platform, and keeps you audit-safe — without the stress.
🔍 What We Do:
- Validate worked shifts against scheduled rosters
- Apply correct award interpretation (including penalties, loadings, and minimum breaks)
- Integrate directly with payroll systems like Xero, MYOB, Employment Hero, or KeyPay
- Prepare payroll exports and reconcile shift hours to pay runs
- Sync billable hours to invoicing, helping you claim faster from NDIS or funders
- Identify and fix common payroll issues before they cost you
Why It Matters:
- Ensures Fair Work compliance, even across complex shifts- Saves hours of manual data entry and admin back-and-forth- Improves staff trust by getting pay right the first time- Connects finance, rostering & HR so nothing slips through the cracks- Supports scalable growth — even if your team doubles in size
💡 Built for:
• NDIS Providers billing through Plan Partners, PRODA, or Coordinators • Labour Hire or Staffing Agencies with hourly shift billing • Residential or 24/7 Care Providers managing multiple awards • Back offices seeking systemisation and compliance confidence
Want to simplify payroll and stay award-compliant? Let us handle the backend while you focus on your team.
✅ Workforce Planning
Build a workforce that scales with your vision — not your stress.
Most care-based organisations operate in reactive mode. Roster gaps, sudden growth, last-minute bookings, burnout — it all adds up to chaotic staffing decisions that cost more than they should. And without clear planning, you either overstaff to be safe or understaff and miss service delivery.
Our Workforce Planning service helps you build a staffing model that’s sustainable, cost-effective, and growth-ready.
We go beyond filling shifts — we analyse your programs, funding structures, participant needs, and operational risks to design a workforce strategy that matches your business. Whether you’re building a SIL team, growing a Youth program, or managing multiple casuals, we’ll help you get the structure right.
Most care-based organisations operate in reactive mode. Roster gaps, sudden growth, last-minute bookings, burnout — it all adds up to chaotic staffing decisions that cost more than they should. And without clear planning, you either overstaff to be safe or understaff and miss service delivery.
Our Workforce Planning service helps you build a staffing model that’s sustainable, cost-effective, and growth-ready.
We go beyond filling shifts — we analyse your programs, funding structures, participant needs, and operational risks to design a workforce strategy that matches your business. Whether you’re building a SIL team, growing a Youth program, or managing multiple casuals, we’ll help you get the structure right.
🔍 What We Do:
- Forecast staffing needs based on participant volume, rostering patterns, and funding requirements- Optimise the balance of casual, part-time, and full-time staff to match service delivery- Align worker skills and availability with the needs of each program- Provide rostering models that maximise consistency and coverage- Advise on recruitment priorities and future workforce capability gaps- Create easy-to-follow workforce planning templates and dashboards
Why It Matters:
- Reduces overstaffing and unproductive hours- Prevents reactive hiring and burnout-based turnover- Supports sustainable business growth and funding expansion- Aligns the right people to the right participants- Positions you for long-term stability — not constant fire-fighting
💡 Built for:
• Providers scaling rapidly or launching new services • NDIS SIL, Youth, and Disability Support Programs • Agencies building multi-location or multi-program staffing models • Founders or Ops Managers ready to go from “patching” to “planning”
Want to get out of reactive mode and build a workforce that actually works? Let’s plan for growth — not just survival.
✅ Consulting & Advisory
Real support. Real systems. Real change.Not just advice — we help you execute.
Running a care organisation isn’t easy — especially when you’re expected to be the CEO, the team leader, the HR rep, the compliance officer, and the crisis manager… all at once.
You’re probably already delivering great care. But behind the scenes, things feel messy, reactive, and exhausting. You’ve outgrown DIY systems, but you’re not ready to build an in-house operations team.
That’s where SME Consulting & Advisory comes in.
We don’t just talk strategy — we roll up our sleeves and help you build the exact systems, workflows, and staffing plans your business needs to scale sustainably. Whether you’re preparing for audits, improving rostering, fixing compliance gaps, or building your business foundations — we’ve done it before, and we’ll guide you through it.
Running a care organisation isn’t easy — especially when you’re expected to be the CEO, the team leader, the HR rep, the compliance officer, and the crisis manager… all at once.
You’re probably already delivering great care. But behind the scenes, things feel messy, reactive, and exhausting. You’ve outgrown DIY systems, but you’re not ready to build an in-house operations team.
That’s where SME Consulting & Advisory comes in.
We don’t just talk strategy — we roll up our sleeves and help you build the exact systems, workflows, and staffing plans your business needs to scale sustainably. Whether you’re preparing for audits, improving rostering, fixing compliance gaps, or building your business foundations — we’ve done it before, and we’ll guide you through it.
🔍 What We Do:
- Audit your current rostering, compliance, HR, and workflow processes- Identify operational gaps holding your business back- Build or improve your staffing, scheduling, onboarding, or client management systems- Provide leadership consulting & coaching (1:1 or team-based)- Prepare you for NDIS audits, registration, reaccreditation or business sale- Give tailored advice — with real execution support, not just checklists
Why It Matters:
- Builds strong internal systems that grow with your business- Gives you clarity on what to focus on next- Accelerates results with expert hands guiding the process- Reduces pressure on you and your team- Gives founders & leaders confidence to step into growth
💡 Built for:
• Solo founders and start-up providers • Fast-growing community orgs scaling programs or teams • Youth, Disability, Mental Health, and Aged Care operators • Agencies needing operational reset or audit-readiness
Need a strategic partner who gets it and helps you build — not just talk? Let’s fix the chaos, upgrade your systems, and unlock real results.
✅ Optimisation & Reporting
You can’t manage what you can’t see — so we show you everything that matters.
Most providers operate in the dark when it comes to workforce performance. Rostering feels reactive, payroll is disconnected, and reporting is cobbled together from spreadsheets… if it exists at all.
But high-performing care organisations don’t guess — they track, analyse, and optimise.
SME’s Optimisation & Reporting service gives you clear, data-driven visibility into your workforce performance — so you can make smarter decisions, improve outcomes, and scale with confidence.
We connect your rostering, compliance, payroll, and staffing systems into streamlined dashboards and tailored reports. From fill rates to roster efficiency to staff utilisation, you’ll know what’s working — and what’s holding you back.
Most providers operate in the dark when it comes to workforce performance. Rostering feels reactive, payroll is disconnected, and reporting is cobbled together from spreadsheets… if it exists at all.
But high-performing care organisations don’t guess — they track, analyse, and optimise.
SME’s Optimisation & Reporting service gives you clear, data-driven visibility into your workforce performance — so you can make smarter decisions, improve outcomes, and scale with confidence.
We connect your rostering, compliance, payroll, and staffing systems into streamlined dashboards and tailored reports. From fill rates to roster efficiency to staff utilisation, you’ll know what’s working — and what’s holding you back.
🔍 What We Do:
- Create live dashboards to track shift fill-rates, cancellations, response times, and utilisation
- Analyse rostering trends to optimise shift patterns, reduce gaps, and improve staff matching
- Provide reports on hours worked, billable vs non-billable time, and compliance rates
- Set KPIs for rostering, admin, and team performance (with alerts for underperformance)
- Prepare visual reports for Boards, funders, support coordinators, and audit bodies
Why It Matters:
- Reveals what’s costing you time, money, and energy- Informs smarter workforce decisions (not just hunches)- Supports funding, partnerships, and contract growth- Improves accountability across your teams- Lets you plan — instead of just react
💡 Built for:
• NDIS, SIL, and Community Support Providers • Agencies managing multiple programs or shifts • Founders & Directors looking to scale • Ops Managers needing visibility & structure
Want to finally see what’s really happening in your business — and how to improve it? Let’s turn your data into action, outcomes, and growth.